Terms and Conditions

London, organiser, declutterer, the zen homeTerms and Conditions

Confidentiality and privacy

The Zen Home provides a professional and confidential service. Client details will not be disclosed to third parties. Testimonials and photographs will only be reproduced with the knowledge and consent of the client concerned. (Photographs for my personal use will be taken at the beginning, during and end of the session but only shared, if at all, with your express consent and strictly anonymously.)  For more on my code of ethics, please click here.

Best advice

Advice is given in good faith.  The client decides when to accept guidance on keeping particular possessions. The Zen Home accepts no responsibility for the consequences of such decisions. [See also Removal of Items below.]

Handling goods

Utmost care will be taken when handling your property. Unfortunately, accidents may occur. I shall not be liable for losses or damage, howsoever caused, and rely on you to carry insurance at all times which adequately compensates you for losses or damage howsoever caused by me in my capacity as your agent. I am, however, insured as a business for Public Liability and Professional Indemnity.  You acknowledge that I am not a valuer, nor do I have expertise to identify items of special value or rarity.  If you require such professional advice, I am happy to make enquiries about appropriate services on your behalf. [See also Referrals below.]

Removal of items

Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation. The client accepts responsibility for all or any items disposed of in the decluttering process. I am happy to help with such disposal (e.g. removal to local refuse or recycling tip or to charity shop) if I’m able to do so (i.e. I have travelled by car and not by bus or train).

Limits of work

I will do all I can to help you achieve the state of organisation and tidiness you desire. I will carry out light cleaning as applies to the job, i.e. dusting shelves, or vacuuming where furniture has been moved, but I cannot carry out heavy-duty cleaning.  I’m happy to help you relocate items or light furniture to more appropriate locations. However, if very heavy items need moving, you may wish to have a friendly neighbour, relative or handyman lined up to assist if such moving proves necessary. Similarly, while I may make suggestions about storage solutions and am able to help you with such things (such as picture-hooks in walls or the assembly of simple, lightweight flat-packed furniture), anything more specialist (carpentry, heavyweight assembly) will be left to the experts in those fields.  I will be happy to help you source these services.

Rates and Payment terms

I provide a complimentary consultation, generally over the phone or via skype.  During this time, I will ask many questions about your goals, previous attempts to organise, perceived barriers, etc., and you may certainly ask me any questions you may have.  If you then wish to book a session with me, I require a £35.00 deposit before the booking can be confirmed.  This deposit will be applied as partial payment for the first session or for the first hour’s work.  There is no minimum time or amount of sessions for a booking, except for the first hour’s fee. My hourly weekday rate is £35.00.  My weekend rate is £50 / hour. Initial, new customer sessions are generally limited to 3 hours. Subsequent sessions can be increased up to 5 hours.  The remainder of payment is required upon completion of the job.  I can accept cash or BACS debit and will provide a receipt or invoice if necessary. Both parties agree that extenuating circumstances do arise and cancellations or postponements may need to be made, however, should the client cancel within 48 hours of the booking, with no reschedule date within 10 working days, the deposit will be not be refunded.   Bank account and sort code:   40-03-00    91628445

Breaks and refreshments

If a session covers lunchtime, we will need to stop for a rest and to eat.  I will provide my own – please let me know if there are allergies in your home.  We can also have short ‘tea breaks’ as needed.  I do not count long (e.g. lunch) breaks against the overall session time.

Travel costs

I will not normally charge travel costs within a roughly 10-mile radius of SE7.  Outside of this area, I may ask for reimbursement of my face-value travel cost.  If you live in a residential zoned-permit area, please be prepared to provide me with a visitor’s permit.

Referrals and sourcing

I can upon agreement, assist you to source items or services (for example, new shelving, bins, or furniture; or gardening, removal or handyman services).  However, I cannot accept responsibility for any experience with such service, nor with the payment thereof.

Contact me here to learn more about my services or to book a phone consultation.


 apdo, declutterer, organiser, london

The Zen Home is a member of APDO (UK), The Association of Professional Declutterers & Organisers, UK